Great client and customer experiences start way before a person arrives at your website or begin working with you. Long before people get exposed to your brand on a personal level, they’ve followed a series of customer journey touch points that empowered them to get to know your brand more. In this article, I’ll show you how customer journey touch points help shape an unforgettable customer experience that makes it easy for folks to say Yes to getting involved in what your business offers. We’ll also take a look at the different types of customer journey touch points, from those focused on the pre-purchase period to those focused on the post-purchase period.

Having strong brand awareness can help you increase the chances of people noticing, connecting to, and trusting your brand. In turn, your strong brand awareness can help you grow your business and help more people with your products and services. Within this article I break down what brand awareness is and why it matters, providing you with some tangible tips to implement to begin establishing your own unique brand awareness strategy. You will learn about my 4 step brand awareness process that will help you to walk away fully understanding how to begin improving the awareness as well as experience of your brand!